The Economic Abuse Reference Group is an informal group of community organisations  which  influences government and industry responses to the financial impact of family violence. Our members include family violence services, community legal services and financial counselling services.

The group’s work is focused primarily in Victoria, where the recent Royal Commission into Family Violence made several recommendations for government and industry.

The group is also responding to some national issues, such as banking and insurance, where organisations outside Victoria contribute to the group’s work.

Issues we have, or plan to have, provided input to include banking, insurance, utilities including water, tenancy, and infringements.

Not all organisations contribute on every issue – and other organisations may contribute from time to time.  Organisations involved include:


Report on Victorian response to financial abuse

December 11th, 2018|Latest News|

Collaboration between Government, community and business sectors in Victoria have led to significant reforms which improve the economic wellbeing of victim-survivors of family violence. A new report describes developments over the past 20 years including [...]

Auditing the water industry’s family violence response

July 3rd, 2018|Latest News|

The Victorian water regulator audits water businesses annually to check compliance with customer services codes.  This year's audit, the Essential Services Commission (ESC) will focus on the family violence provisions of the code which must [...]

Good Practice – Requests for Documents

May 17th, 2018|Latest News|

Simplifying customer access to copies of documents relating to their financial service or utility accounts constitutes good service for all customers, and can be very important to those experiencing family violence. See our short guide.


Family Violence Law Help is a new national website for people affected by domestic & family violence with free, easy-to-understand information about the law & where to get help – featured in our Plain Language Law newsletter out today #DV #DFV @LegalAidNSW https://t.co/X4qjYnJkjL

It can be hard to understand why someone would stay in a relationship if they're being treated so badly, but, as these survivors explain, leaving an abusive partner can be very difficult. https://t.co/5sOs1CIBvn

Ron Ben-David head of energy regulator in Victoria ⁦@EssentialVic⁩ explains new obligations on businesses to assist customers experiencing family violence #EconomicAbuse

Local councils lag behind business and govt in responding to customers experiencing vulnerability incl financial hardship & family violence.

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