We don’t endorse any particular training organisation. However, not-for-profit providers are likely to be informed by the experience of their organisation (or member organisations) which work directly with people who have experienced DFV.
See our guide on training and on choosing a training provider.
Three key training areas (A,B,C)
Businesses tell us that there are three key areas of training they are seeking, and we use these in the provider headings below:
| A | All staff – General awareness training for employees to improve staff well-being and as background for further training. |
| B | Front-line, customer-facing staff – Responding to customers, and identifying potential signs of DFV and referring on. This would usually be planned and presented in collaboration in the business to take into account the particular business and its processes (Generally A would be included or be a pre-requisite). |
| C | Internal specialists (eg in hardship/vulnerability teams) – (Generally A and B would be included or be a pre-requisite) |
Some staff may also require specially tailored training depending on the industry and their roles, for example:
- staff who manage (and support) front-line staff who may be responding to customers experiencing DFV; and
- staff responsible for designing products and processes.
Provider details
Website: www.dvconnect.org/about-us/workplace-training/
Email: training@DVConnect.org
Website: dvcs.org.au/get-involed/education-training
Full day in-person training, provided once or twice per year.
Website: fullstop.org.au/training
Email: training@fullstop.org.au
- Face to face, group-based learning at your preferred location
- Facilitated on-line workshops
- Self-paced- e-learning
- Tailored sessions for team planning and strategy days
- Workplace policy and practice reviews including investigations
- Ethical Leadership Development Programs for middle and senior leaders
- Workplace responses to domestic, family and sexual violence
- Understanding and responding to Vicarious Trauma
Website: goodshep.org.au/services/training-and-advisory
Email: advisory@goodshep.org.au
- Online – 1-hour virtual session followed by a 1-hour self-directed eLearning module then a 1-hour interactive session (later in the week) using case scenarios or face to face training
- bespoke family violence training and capability building
- policy development support
- strategic research and evaluation
- Post training in-depth workshops to further explore case studies for customer facing staff.
Courses available in Victoria.
(03) 8573 2222
Choose your state to find training provided outside Victoria.
On site or online.
Website: unitingvictas.org.au/services/education-training
Email: epd@vt.uniting.org
Online, face to face, e-learn training. Can be tailored to the client requirements. Standard offering is a 3 hours session, with a follow up elearn to embed the learnings with tailored training for managers and team leaders
Diagnostic reviews ,offer policy and procedural expertise,
training in areas such as:
vulnerability and financial hardship,
how to deal with sensitive situations such as trauma, suicide ideation and addiction and
staff self-care
Provide consultancy and training services tailored to organisational needs. This includes, policy and procedure development, staff capacity building, develop of bespoke training to enhance organisational requirements.
We draw on the combined wisdom and experience of our DFV programs including our Men’s Behaviour Change programs, family violence financial counselling, and programs supporting women living with and re-establishing after leaving.
Website: wire.org.au/training
Email: consultancyservices@wire.org.au
In person or online
WIRE can provide training to industry on issues around gender, family violence, trauma-informed workplaces and financial abuse.
WIRE has provided consultancy around policies and practices and one-on-one coaching for people leaders and customer facing staff working with women, non-binary and gender diverse people.