All information is produced by the Economic Abuse Reference Group with input from members, or is material that we believe demonstrates good practice.
Our good practice guides
The following guides have been developed by EARG to assist businesses (or government departments) when developing policies to assist customers who have experienced family violence.
We explain ten key principles for customer family violence policies. Can be used as a checklist when developing, or reviewing, policies.
For businesses starting to think about developing family violence policies for customers, or staff – some tips on how to start.
A brief response which may be useful when responding to genuine questions from staff.
What are the considerations when planning staff training? What questions should you ask a potential training provider?
Some of the training available for Australian businesses (and government) from not-for-profit providers.
Where can you refer customers who are experiencing family violence? We recommend providing a short list of options for staff, and we recommend what services should be on that list.
Simple processes for requesting and obtaining documents are good for all customers – and particularly those experiencing family violence.
Other Guidance publications
An overview of family violence and economic abuse by Economic Abuse Reference Group
Produced in partnership with Swinburne University of Technology, RMIT University and Good Shepherd Australia New Zealand and supported by the Department of the Prime Minister and Cabinet’s Office for Women