Ensure staff receive the appropriate content, and level of training. While all staff may receive basic awareness training, additional targeted training should be provided for those:
who have any customer contact
who respond to vulnerable customers (eg through hardship programs)
who hold management roles which may involve supporting staff who are dealing with family violence issues (either personally, or through their dealings with a customer)
Training should enable staff to identify and respond appropriately to family violence. However, your staff are not qualified family violence workers, so it should also help staff determine when, and how, to refer to support services. See our Good Practice Guide– Referrals.