Resource:

Training

We don’t endorse any particular training organisation. However, not-for-profit providers are likely to be informed by the experience of their organisation (or member organisations) which work directly with people who have experienced DFV.

See our guide on training and on choosing a training provider.

Three key training areas (A,B,C)

Businesses tell us that there are three key areas of training they are seeking, and we use these in the provider headings below:

All staff

General awareness training for employees to improve staff well-being and as background for further training.

Front-line, customer-facing staff

Responding to customers, identifying potential signs of DFV and referring on. This would usually be planned and presented in collaboration with the business to take into account the particular business and its processes (Generally training area A would be included or would be a pre-requisite).

Internal specialists

(e.g. in hardship/vulnerability teams). Generally A and B would be included or would be a pre-requisite.

Some staff may also require specially tailored training depending on the industry and their roles, for example:

  • staff who manage (and support) frontline staff who may be responding to customers experiencing DFV; and
  • staff responsible for designing products and processes.

Provider details

Domestic Violence Crisis Service

(A)

Full Stop Australia

(A,B,C)

  • Face to face, group-based learning at your preferred location
  • Facilitated online workshops
  • Self-paced e-learning
  • Tailored sessions for team planning and strategy days
  • Workplace policy and practice reviews including investigations
  • Ethical Leadership Development Programs for middle and senior leaders
  • Workplace responses to domestic, family and sexual violence
  • Understanding and responding to Vicarious Trauma

Good Shepherd Aus/NZ

(A,B,C)

  • Understanding and responding to financial hardship and economic harm
  • Understanding and responding to family and domestic violence
  • Co-design expertise with trained human-centered design practitioners
  • Client understanding to deliver genuine insights on vulnerability
  • Strategic research and evaluation
  • Inclusive program design informed by more than 30 years of working with vulnerable clients

Uniting

(A,B,C)

Online, face to face, e-learning training.

Can be tailored to the client requirements.

Diagnostic reviews, policy and procedural expertise, training in areas such as:

  • vulnerability and financial hardship
  • how to deal with sensitive situations such as trauma, suicide ideation and addiction
  • staff self-care

Provide consultancy and training services tailored to organisational needs. This includes policy and procedure development, staff capacity building, development of bespoke training to enhance organisational requirements.

Women's Health in the South East (WHISE)

(A,B,C)

Centre for Women's Economic Safety

(A,B)

CWES provides workplace training in financial and economic abuse for organisations who want to better understand this insidious form of abuse and improve their responses.

CWES can deliver workshops for your team in person or by Zoom or your preferred platform.