The Essential Services Commissioner, which is responsible for regulating the Victorian water industry, has worked with water businesses and the community to respond to the RCFV’s recommendation that changes be made to the industry code, and that guidelines are developed, to address issues relating to family violence and utilities.
Some of our members had significant input and we expect the final code changes to be released in April. The next stage will be the development and release of Guidelines for consultation. http://www.esc.vic.gov.au/project/water/37433-proposed-customer-service-code-changes/ Matters covered include staff training, identifying indicators of family violence, maintaining personal safety (for staff and customers) and responses to financial hardship.